Our scuba day trips and liveaboards share the booking and cancellation terms below. Snorkelling trips have separate terms, so choose the trip type shown on your booking confirmation.
Snorkelling day trips
For cancellations made more than 2 days in advance of your trip date, you will receive a full refund minus a 500 THB per person administrative and bank charge fee.
For cancellations made within 2 days of your trip date, no refund will be issued.
We appreciate your understanding and cooperation.
Scuba day trips
This section applies to our scuba day trips to Similan Islands, Surin Islands, Richelieu Rock.
How do I check availability?
Message us on WhatsApp or use our Contact us page. Tell us your preferred departure date, number of guests, and each diver’s certification and recent diving experience.
We’ll let you know if there’s space on your preferred departure date.
How do I book and pay?
Once we confirm availability, we will send you a secure payment request.
- More than 30 days before departure: pay a 50% deposit to secure your booking. The remaining 50% is due 30 days before departure. You are welcome to pay in full earlier.
- 30 days or fewer before departure: full payment is required when booking.
We will send your written booking confirmation once your place has been secured and the required payment has been received.
Please pay your balance by the deadline shown on your invoice. If it is not paid on time, your reservation may be cancelled and the cancellation policy below will apply.
What happens if I cancel?
Please contact us as soon as your plans change. We will try to move your trip to another available date. Date changes depend on availability and do not restart the original cancellation period.
Send your cancellation by WhatsApp or through our Booking Support form. The date we receive your message determines which cancellation period applies.
- More than 20 days before departure: you receive a refund of what you have paid, minus one ฿2,500 fee per reservation. This fee covers booking administration, cancellation handling and payment charges. It applies once to the whole reservation, regardless of how many people are booked.
- 20–11 days before departure: you receive a 60% refund of the total booking.
- 10–8 days before departure: you receive a 40% refund of the total booking.
- Seven days or fewer before departure, or no-show: no refund is due.
The 60% and 40% refunds apply to bookings paid in full. Any unpaid balance will be deducted from the refund.
These periods are measured before your scheduled departure date. Refunds cannot exceed the amount you have paid. Your legal rights are not affected.
What if Visit Similan Islands cancels my trip?
If we have to cancel your trip, we will offer another available date where possible. If that does not work for you, we will refund everything you have paid to Visit Similan Islands for this booking, including your deposit. No cancellation or administration fee will be deducted.
Liveaboard trips
This section applies to our 2-day/1-night, 3-day/2-night, 4-day/3-night scuba liveaboards.
How do I check availability?
Message us on WhatsApp or use our Contact us page. Tell us your preferred departure date, number of guests, and each diver’s certification and recent diving experience.
We’ll let you know if there’s space on your preferred departure date.
How do I book and pay?
Once we confirm availability, we will send you a secure payment request.
- More than 30 days before departure: pay a 50% deposit to secure your booking. The remaining 50% is due 30 days before departure. You are welcome to pay in full earlier.
- 30 days or fewer before departure: full payment is required when booking.
We will send your written booking confirmation once your place has been secured and the required payment has been received.
Please pay your balance by the deadline shown on your invoice. If it is not paid on time, your reservation may be cancelled and the cancellation policy below will apply.
What happens if I cancel?
Please contact us as soon as your plans change. We will try to move your trip to another available date. Date changes depend on availability and do not restart the original cancellation period.
Send your cancellation by WhatsApp or through our Booking Support form. The date we receive your message determines which cancellation period applies.
- More than 20 days before departure: you receive a refund of what you have paid, minus one ฿2,500 fee per reservation. This fee covers booking administration, cancellation handling and payment charges. It applies once to the whole reservation, regardless of how many people are booked.
- 20–11 days before departure: you receive a 60% refund of the total booking.
- 10–8 days before departure: you receive a 40% refund of the total booking.
- Seven days or fewer before departure, or no-show: no refund is due.
The 60% and 40% refunds apply to bookings paid in full. Any unpaid balance will be deducted from the refund.
These periods are measured before your scheduled departure date. Refunds cannot exceed the amount you have paid. Your legal rights are not affected.
What if Visit Similan Islands cancels my trip?
If we have to cancel your trip, we will offer another available date where possible. If that does not work for you, we will refund everything you have paid to Visit Similan Islands for this booking, including your deposit. No cancellation or administration fee will be deducted.
How to cancel or change a booking
- Use our Booking Support form and include your booking reference, lead traveller’s name and trip date.
- Tell us whether you would like to cancel or request a new date.
- We will check your request and reply in writing with the refund, credit, new date or cancellation charge that applies.
The date we receive your cancellation request determines the applicable refund period. We will acknowledge your request in writing. Refunds are returned to the original payment route unless we agree another lawful method with you. Processing time can depend on the payment provider and completion of the refund arrangements.
Your booking confirmation and any later written variation form part of these terms. Nothing in this policy limits any consumer right that cannot legally be excluded.